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Measures due to corona virus

Ambulatory

Vanbreda app

Incapacitated for work

Serious illness

Report a hospitalisation

Hospitalisation

Submit costs

Reimbursement conditions of your policy

Questions about your hospital invoice

Premiums and personal details

Uncategorized

Frequently asked questions

Ambulatory

Is there an exemption under the ambulatory plan?

Which costs are reimbursed under the ambulatory plan?

What exactly is ambulatory care?

Vanbreda app

Create a Vanbreda app account via itsme®

Login with itsme

How can I install two-step authentication with an Authenticator app?

How can I install two-step authentication with SMS?

How can I make my Vanbreda app extra secure? (Two-step authentication)

I only see my child's details and cannot add any other family members in the app. What shoud I do?

My app has been updated and asks for a password. What do i do ?

How are my personal and medical details secured in the Vanbreda app?

I want to receive notifications. How can I set this?

I look at my settlement notes in the Vanbreda app. Why do I still receive them by mail?

How can I submit several costs at the time, per family member?

I cannot find a family member in the list to declare a hospitalisation or to submit a cost. What can I do?

Sometimes different languages are used. How can I set my language?

I no longer want to manage a family member, or I no longer wish to let someone else manage my insurance. What should I do?

I can’t find a family member in my Vanbreda app.

I can’t find all my cards on my Home screen. What should I do?

How can I change my pincode?

I forgot my pincode. What should I do?

How do I change my password?

I didn’t receive a registration code. What should I do?

What if I cannot find the hospital in the list?

What if I cannot find the reason for admission or the disorder in the list?

How do I provide notification of a hospitalisation via the Vanbreda app?

An error message appears. What should I do?

I have 2 medical insurance policies with Vanbreda. Can I use the app for both policies?

Can I activate my cards on different devices with the link that I received via e-mail?

Can I save the barcode(s) in apps like Fidme/Storecards/MyShopi?

How can I submit a medical cost with the Vanbreda app?

How does the Vanbreda app guarantee my privacy?

Which operating systems support the Vanbreda app?

Can I load the cards for my child into my own app as well as my partner’s?

How do I activate my cards?

What happens if I get a new device? Can I still continue using my profile?

How do I add my family members to manage in my app?

How can I consult and change my personal and financial details?

Can I install and use the app on various devices?

What data do I need to install the app?

How do I install the Vanbreda app?

Incapacitated for work

Pre-existing disorder

What happens when I fall ill during a period of temporary lay-off?

I got back to work, or I am incapacitated longer than initially expected. What should I do?

I am incapacitated, but could not submit my guaranteed income declaration within 4 weeks. What should I do?

Why does my guaranteed income insurance ask for additional information / a medical report about my incapacity for work?

What is the waiting period?

Serious illness

How long are my costs covered in case of a serious illness?

Until when does the coverage of a serious illness apply?

How do I report a serious illness?

Is my serious illness covered?

Report a hospitalisation

I was admitted as a matter of urgency: what should I do?

What should I do if I am soon to be admitted to the hospital?

I have to go to the hospital again, now what?

The hospital is asking for a 010 number. What is that?

I didn't receive my 010 number until after I left the hospital.

Is the declaration of your hospitalisation too late?

Did you forget to register the 010 number?

I'm already in hospital, but I haven't declared my admission yet.

Hospitalisation

Will a multifocal lens be reimbursed in case of cataract surgery?

Why do I have to pay back a certain amount to Vanbreda?

Why are outpatient expenses refused because they are outside the pre hospitalisation period of the admission?

I have lost my Medi-Link card and was admitted to hospital, now what?

Why does Vanbreda ask for additional information or a medical report of my admission?

Do you need additional help?

Submit costs

Orthodontics: how do we calculate our reimbursement for these expenses?

Orthodontics: how do I submit my expenses to Vanbreda?

Orthodontics: why is Vanbreda asking for the orthodontist's invoices AND proofs from the mutuality?

Orthodontics: from which authorities can I get a reimbursement?

Orthodontics, when am I entitled to an additional reimbursement from the mutuality?

How can I activate AssurMed?

How do I choose the right guarantee to submit my expenses?

How do I submit dental costs?

How do I ensure that my expenses are refunded quickly?

How do I submit expenses?

Why are the ambulatory expenses in my hospitalisation file still pending?

Why does Vanbreda withhold an exemption? Isn't there a refund?

How long are costs covered under an ambulatory plan?

Which invoices does Vanbreda pay directly to the hospital?

Can I submit my costs via an external link?

When can I submit my costs?

Which documents do I submit for costs under the hospitalisation, serious illness or ambulatory plans?

How do I submit ambulance expenses?

How do you submit pharmaceutical expenses?

How do I submit statements of the health insurance fund?

How do I submit my hospitalisation invoice?

What is a BVAC?

Reimbursement conditions of your policy

Will a multifocal lens be reimbursed in case of cataract surgery?

How are my hospital costs reimbursed?

Are non-medical costs reimbursed?

Is maternity nursing reimbursed?

Are my partner's accommodation costs reimbursed?

Is rooming-in refunded?

I have been admitted to the emergency department: are these costs covered?

Why does Vanbreda refuse certain costs?

How long are my costs covered in case of hospitalisation?

What is the exemption under the Hospitalisation plan?

Are all my costs covered?

What does my hospitalisation or serious illness insurance cover?

Can I get a single room?

What costs are reimbursed?

Questions about your hospital invoice

Medi-Link and reminder procedure

Who will pay my hospital bill?

Does Vanbreda pay the advance on my invoice?

Premiums and personal details

How do I provide my account number?

I have moved: how do I communicate my new address?

I have lost my Medi-Link card: now what?

The settlement of my premium doesn't seem right. What do I need to do?

There was not enough money in my account when the direct debit had to be paid: what should I do?

My child is 18 years old / 25 years old / no longer entitled to child benefit / starting to work. What do I need to do?

How do I affiliate my child after birth?

How do I apply for a direct debit?

How do I arrange an individual continuation?

How much do I have to pay for my insurance?

How do I affiliate someone?